FAQs

1. How long does shipping take?

Shipping times depend on your location:

  • USA & Canada: 5–12 business days

  • UK, Europe, Australia: 7–15 business days

  • International: 10–20 business days

You will receive a tracking number once your order ships.

2. Do you offer free shipping?

We offer free shipping during promotions or seasonal sales.
Check the top banner on our website for updates!

3. Can I cancel my order?

Orders can only be canceled within 2 hours of purchase.
After that, your order may already be processed and shipped.

4. Can I return or exchange my item?

Due to hygiene and safety standards, we do not accept returns on opened or used beauty products.

However, we will replace items that are:

  • Damaged

  • Wrong item received

  • Defective

  • Lost in transit

Contact us within 7 days.

5. What if my item arrives damaged?

We’re here to help!
Email:

📧 support@sugarlipsbeauty.com

Include:

  • Order number

  • Photos of the product

  • Photos of the packaging

We will send a replacement or refund.

6. What should I do if my package says delivered but I can’t find it?

Please:

  1. Check with neighbors

  2. Check around your mailbox/porch

  3. Wait 24–48 hours (sometimes carriers mark “delivered” early)

  4. Contact your local post office

If still missing, email us and we will help.

7. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

8. How do I contact SugarLipsBeauty™ support?

You can email us anytime:

📧 support@sugarlipsbeauty.com

We reply within 24–48 hours.